RETURNS

How do I return a product I have purchased from Zilingo?

  • If you want to return a product, feel free to reach out to our customer support team by shooting a mail at support@zilingo.com
  • The team will send you a return form
  • Fill up the form with the details of the product you want to return and attach supporting images, especially if the product to be returned is a damaged/defective
  • Repack the item after inserting the Return Form into the package
  • Our team will get back to you regarding the return scheduling and the parcel will be picked up from you accordingly

Can I return an order for exchange instead of refund?

If you would like to return a product of wrong size/color and exchange it for a new one, you can follow the same process as above and a refund will be processed for the original order. You can then place a fresh order for your desired product, if it is in stock and available on the website.

In which situations can I request for a return?

A return can be requested in case of the following situations:

  • Item was damaged or defective
  • Wrong item was sent by the seller (Please note that the product image as seen on the Zilingo website may or may not be an exact representation of the product shipped to you)
  • Wrong size/specifications

Are there any items not eligible for return?

Yes, given below is the list of products not eligible for return:

  • Lingerie and Nightwear
  • Swimwear
  • Shapewear
  • Underwear
  • Socks
  • Non-damaged, non-defective electronics with broken seals/tampered bar codes

Can I return/exchange a part of my order?

Yes. In this case, you can send us the Sub Order ID (SOD) of the concerned product, and we will process your request accordingly.

What is the time period within which a product is eligible for return?

The time period varies by product category and is given below:

Category No. of days (after delivery)
Fashion items 30 days
Non-fashion items 07 days

Can the items be returned after the policy period?

Sorry, no items can be returned after the mentioned policy period.

REFUND

How will I receive my refund?

Refunds are processed back to the original payment method used to purchase the order. But do note that we reserve the right to modify the mechanism of processing refunds at any time without notice.

Can I choose to receive my refund in the form of a Zilingo discount code or voucher?

Yes! Please feel free to write to us at support@zilingo.com to ask for a discount code or voucher of an amount equivalent to your refund amount and we will be happy to help you!

How long will it take to process my refund?

We will refund the amount within 7 working days. The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.

Can I track the status of my refund?

Yes, please feel free to write to us at support@zilingo.com to enquire about the status of your refund.