How do I return a product I have purchased from Zilingo?
Is it possible to exchange my order instead of opting for refund?
If you wish to trade or exchange your item to a new color or size, we request you to please return your original order and place a fresh order for your desired item. The refund for your returned order will be processed in 3- 5 working days.
Can I exchange a defective or faulty item?
Incase you wish to exchange a faulty or incorrect product, you can get in touch with our Customer Happiness team, and send us supporting images of the products. Our team will assist to send you a “returns form” ,and issue a voucher for you to place a fresh order for your desired product.
Which situations can I request for a return?
A return can be requested in case of the following situations:
Are there any items not eligible for return?
Yes, given below is the list of products not eligible for return:
Can I return/exchange a part of my order?
Yes. In this case, you can send us the Sub Order ID (SOD) of the concerned product, and we will process your request accordingly.
What is the time period within which a product is eligible for return?
|Category||No. of days (after delivery)|
|Fashion items||14 days|
|Non- fashion items||07 days|
Can the items be returned after the policy period?
Sorry, no items can be returned after the mentioned policy period.
Do I have to bear the shipping cost for a returned/exchanged product?
You are not required to pay any shipping fee for returns/exchange. It is completely free for you.
Do you perform a quality check before accepting a return?
Yes, all products are checked for the following conditions:
How will I receive my refund?
Refunds are processed back to the original payment method to place the order (except for CoD where we will credit the refund amount back to your account). But do note that we reserve the right to modify the mechanism of processing refunds at any time without notice.
How long will it take to process my refund?
We will refund the amount within 7-14 working days. The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.
Can I track the status of my refund?
Yes, please feel free to write to us at firstname.lastname@example.org or call us on +62 85574678585 to enquire about the status of your refund.